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Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting and resolving complex technical issues related to mobile network towers. Prior to this role, Michael worked at AlarmClub Inc. as Customer Service Technical Support, achieving a 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Earlier experience includes a position as a Data Research Analyst at Webhelp, where data analysis and customer support data insights were utilized to enhance service quality. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.