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Robert Pyer has extensive experience in the banking sector, currently serving as the Customer Care E-banking Lead at Mascoma Bank since February 2011. Pyer's roles include servicing secondary market and participated loans, balancing general ledger accounts, and troubleshooting loan discrepancies. As an E-Banking & Debit Card Support Specialist, Pyer oversees electronic banking services and handles Reg E disputes and fraud alerts. Previous roles include Reg E and Debit Card Fraud Analyst, where Pyer monitored fraud software and resolved customer disputes, and Teller, focusing on customer assistance and transaction accuracy. Prior to Mascoma Bank, Pyer was an Assistant Manager at Hanover True Value, managing daily operations and ensuring customer satisfaction. Pyer also completed the Mascoma Leadership Development Program.