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Katie Valentine has extensive work experience in user research and management roles. Katie currently works as a Lead UX Researcher at Marshmallow, where they are involved in the rebuilding of insurance. Prior to that, they worked at NHS Digital as a User Researcher, focusing on user research for the coronavirus vaccinations national booking service and the Test & Trace service. Katie has also worked at Social Finance as a User Researcher, Government Digital Service as a Senior User Researcher, and MRY as an Account Director. Katie started their career at Maverick Media as an Account Manager and Egovision as an Account Executive. Throughout their career, Katie has demonstrated expertise in improving outcomes within various organizations and embedding user research into teams.

Katie Valentine holds a 2.1 degree in History from the University of Kent. In 2015, they completed a User Experience Design Immersive program at General Assembly.