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Marina Galindo Gómez is a seasoned professional in customer success and operations management with extensive experience in the hospitality industry. Currently serving as a Senior Customer Success Executive at Manatal since February 2022, Marina has held key roles such as Assistant Operations Manager at Lobster Phuket Co. and Guest Experience Manager at The Pavilions Hotels and Resorts. Marina's background includes expertise in creating Standard Operating Procedures (SOPs), managing guest relations, coordinating events, and supervising food and beverage operations. Educational qualifications include a degree in Legal Studies from Universidad Pública de Navarra and a course in Intellectual Property Law from the University of Pennsylvania Carey Law School.