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Crystal Green has a diverse work experience in customer success and account management roles. Crystal started their career as an Insurance Account Manager at State Farm, where they worked from November 2013 to January 2017. Crystal then transitioned to the role of Customer Success Manager at FairWarning, Inc, where they were responsible for ensuring customer satisfaction and engagement in the healthcare sector. From June 2018 to November 2018, Crystal worked as a Customer Success Manager at Malwarebytes, providing support and guidance to customers in the cybersecurity industry. Crystal quickly progressed within the company, taking on roles such as Team Lead and Manager, before becoming the Director and eventually the Senior Director of Customer Success, where they lead a team and helps operationalize customer success principles. Crystal's experience showcases their ability to build and maintain customer relationships, drive customer success, and collaborate with cross-functional teams.

Crystal Green completed their Bachelor of Arts (B.A.) degree in Business, Management, Marketing, and Related Support Services at Flagler College from 2008 to 2012. Crystal then pursued a Master of Business Administration (MBA) degree in the same field at The University of Tampa from 2016 to 2017.