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Sarah Nicastro is a seasoned professional in customer engagement and service leadership, currently serving as Creator, Editor in Chief, and Podcast Host for Future of Field Service since October 2018, where contributions include writing weekly articles on Servitization and digital transformation in the service industry. In parallel, Sarah holds dual roles at IFS, as Vice President of Customer Engagement and Vice President of Customer Advocacy for the Service Management Business Unit, focusing on building meaningful customer relationships and fostering advocacy. Prior experience includes serving as Publisher and Editor in Chief for Field Technologies magazine and Field Technologies Online at Jameson Publishing from March 2008 to October 2018. Educational credentials include an MBA in Business Administration and Marketing from Penn State University and a BA in Psychology from Gannon University.