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Charlene Smith (Clay), M.B.A, currently serves as the Business Community Manager at Madison Gas and Electric since June 2023. Prior to this, Charlene held the position of Director of Employee Engagement and Business Services at the Public Service Commission of Wisconsin from December 2020 to June 2023, where responsibilities included designing training programs to enhance the agency's DEI initiatives and developing administrative policies. Charleneā€™s diverse background also includes roles such as Student Assistant at Madison College, Administrative Policy Advisor for the State of Wisconsin, and Executive Staff Assistant at the Public Service Commission. Educational credentials include a Master of Business Administration in Public Administration from Concordia University-Wisconsin and a Bachelor of Arts in Criminal Justice and Corrections, along with training certifications in AODA Training, Assessment, and Counseling.