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Mhairi Veness has extensive experience in operational excellence and employee engagement, currently serving as Operational Excellence Lead and Employee Experience Delivery Manager at Macquarie Group since October 2011. In these roles, Mhairi develops strategies to enhance employee journeys, focusing on engagement, belonging, and talent retention while fostering a positive work culture. Mhairi has also held positions such as Governance and Change Readiness Manager, where Agile principles were utilized to coordinate transformations within the Client Experience division, and Operations Team Leader, managing a team responsible for banking account processes. Previous experience includes roles at the Royal Bank of Scotland and Tesco, alongside a solid educational background with degrees in Business Management from Edinburgh Napier University and conference management training from Edinburgh Telford College.