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Su Min L. is a seasoned professional with extensive experience in customer success and engineering roles. Currently serving as a Customer Success Manager at Lux Research since October 2021, Su Min L. drives client engagement and retention strategies focused on delivering measurable ROI. Prior experience includes roles at Elsevier as an Engineering Customer Consultant, where Su Min L. provided product training and support to engineering educators, and at Epson Singapore, where responsibilities encompassed pre- and post-sales support as a Product Manager and Field Application Engineer. Earlier career highlights feature contributions at GLOBALFOUNDRIES in design enablement and a formative internship at ON Semiconductor focused on process optimization. Su Min L. holds a Bachelor of Engineering degree in Electrical and Electronics Engineering from the University of Bradford.