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JoAnn Conant has over 25 years of extensive experience in workforce management, beginning with GMAC Insurance as a Scheduling Analyst and progressing through various leadership roles at companies such as Nexstar Financial Corporation, American Home Mortgage, AWHR, LLC, and CWT. At CWT, JoAnn served as Workforce Management Analyst for a decade, followed by a tenure at Lumeris where responsible for managerial and analytical roles since December 2020. JoAnn's expertise encompasses call center operations, performance metrics, coaching, and quality assurance, underlining a strong capability in optimizing workforce efficiency and achieving corporate objectives in high-demand environments.