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Emmi Salonen currently serves as a Customer Service Professional and Key User at LUMENE Group, focusing on export services and acting as a SAP SD key user while also leading the implementation of the Zendesk ticketing system. Previously, Emmi spent 16 years at Oriola Corporation in various roles, including Customer Service Specialist Upstream, Supply Chain Coordinator, and Customer Service Specialist and Logistics Employee, where responsibilities included B2B customer service and operational problem solving. Emmi also has experience as a Technical Assistant at Matinkylän apteekki. Educational qualifications include a Bachelor of Education in Craftsmanship Science from the University of Helsinki and a Bachelor of Business Administration in Management Accounting from Haaga-Helia University of Applied Sciences, alongside studies at Kaitaan lukio in Visual Arts.