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Shivani Vasani has worked in various roles in the customer service industry since 2002. Shivani began their career as a Project Lead at Zenta in 2002. In 2011, they moved to Meru Cab Company Pvt. Ltd. as a Call Centre Sr. Manager. In 2015, they joined Ola (ANI Technologies Pvt Ltd) as a Service Delivery Manager. In 2016, they were appointed as Head Of Customer Service at Meru Mobility Tech Pvt. Ltd. In 2022, they took up the role of Customer Experience and Operations Lead at LoveLocal.

Shivani Vasani completed their SSC from I.J.Patel and Gandhi Shikshan Bhavan in 1997 and 1985 respectively. Shivani then went on to pursue a B.A in Psychology from Mithibai College, which they completed in 2002.