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Caroline Lovelace is a seasoned professional in customer experience management, currently serving as the Customer Experience Manager at Lovell Partnerships Ltd since May 2024. With over a decade of experience, Caroline previously held various roles at InMoment, including Director, Senior Customer Success Manager, and Account Manager from May 2014 to January 2024. Prior experience includes a Project Manager position at Empathica, an Assistant Customer Experience Manager role at Boots.com, and multiple positions at BYG Systems Ltd as Bid Manager and Account Manager. Caroline holds a First Class BA Hons degree with distinction in German Studies from the University of Birmingham, obtained in 2001.