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Natalie Daley is an accomplished IT professional with extensive experience in operations and support management. Currently serving as the Sr. IT Operations and Support Manager and Senior Technical Project Manager at Louis Vuitton since August 2017, Natalie has a strong background in technical support and network engineering, having held multiple roles at ANN INC from June 1999 to August 2017, including Store Network Engineer and Sr. Desktop Analyst. Natalie's expertise encompasses troubleshooting network connectivity and Microsoft Office issues, as well as providing desktop support. Educational credentials include a Master of Science in Telecommunication and Information Management from New York University - Polytechnic School of Engineering and a Bachelor of Business Administration in Management Information Systems from Pace University.