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Matt Roden is a seasoned Senior Support Technician at Logicalis since January 2016, providing exceptional level 1 and 2 phone support to over 1000 users. With previous experience at Stefanini from January 2006 to January 2016 as Client Support, Matt handled deployment of equipment and installation of communication systems, while also managing user accounts in Active Directory, Exchange, and Gmail. Early career roles included quality control and material handling support at Optrex America and various customer service and sales responsibilities at Office Depot. Matt holds a Certificate in A+ from New Horizons and a Bachelor's degree in Electronics Engineering Technology from ITT Technical Institute.