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Shannon Norwood is a seasoned Security Engineer at Lockstep Technology Group, specializing in security engineering tasks using tools like vulnerability scanners and cybersecurity platforms since September 2021. Previously, Shannon served as the Lead Service Desk Engineer/Systems Administrator at Advanced Care Partners, where responsibilities included standardizing IT assets, user onboarding, and maintaining security policies within Office 365. With a background as a System Analyst II at the Georgia Vocational Rehabilitation Agency, expertise included Tier 2 support, user management in Active Directory, and server administration. Shannon's career also encompasses roles as a Network Administrator and Computer Operator, providing comprehensive IT support and infrastructure management across various organizations. Shannon holds a Master's degree in Information Systems Management with a focus on Information Security from Keller Graduate School of Management and a Bachelor's degree in Computer Science from Fort Valley State University.