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Justin Jimenez is an experienced Information Technology Support Technician at LLT Academy Inc since August 2020. Prior to this role, Justin worked at CGS (Computer Generated Solutions) from March 2018 to July 2021, serving as a Workforce Management Analyst, Customer Care Team Lead, Order Support Escalations Representative, and Customer Service Representative. Justin's responsibilities included monitoring service levels, realigning resources, managing customer care teams, and handling escalated customer issues. Earlier work experience includes a role as a Sales Clerk at SeaWorld Parks & Entertainment and a Student Assistant position at Hillsborough Community College, where Justin contributed to the conversion of an old gas golf cart into an electric model. Justin holds a Bachelor's degree in Engineering Foundations from the University of South Florida and an Associate of Arts in Medicine from Hillsborough Community College.