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Hannah Para has extensive experience in product ownership and customer communication within the financial services sector, currently serving as a Product Owner for Digital Listening at Lloyds Banking Group since January 2014. In this role, Hannah leads the strategy for Groupwide personalisation transformation, enhancing customer experiences across multiple channels. Prior positions at Lloyds include Product Owner roles in Onboarding & Customer Communications and Business SME for the Customer Comms Value Stream. Previous experience includes a range of roles at Gingersnap Creative Management, Prophecy Unlimited, Close Brothers Asset Management, e-office, and Global, focusing on commercial models, data analysis, client relationships, and music research.