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Wytze Rijpkema is an experienced professional in the field of customer experience and business consulting, currently serving as a Senior Strategic Account Manager at LivePerson since February 2022, where responsibilities include guiding top strategic accounts in EMEA across various industries into the future of Conversational AI. Previously, Wytze held roles such as Senior Customer Success Manager at LivePerson, Senior Business Consultant at Fellowmind, and various consulting positions at KPN, Tieto, Sistema Management Consultancy, and brightONE Nederland, focusing on digital communication and customer experience enhancement. Education includes a Post-Doctorate in Customer Experience from Beeckestijn Business School and a Master’s Degree in History from Vrije Universiteit Amsterdam, complemented by studies in socio-political history at prestigious European universities.