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Mercedes Pradera has held various management positions in operations and customer service for several companies. Currently serving as the Operations Mexico Director at Listen Up Español, Mercedes is responsible for managing and improving the financial and operational plans of projects in Mexico City. Prior to this role, Mercedes was the Operations Manager of the Outsourcing Center at Centro de Contacto de Servicios S.A de C.V., overseeing projects for various companies. With a background in market research and call center optimization, Mercedes brings a wealth of experience to their current role.