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The Operations and IT Support team at ListenTrust is responsible for ensuring seamless day-to-day operations and maintaining the technological infrastructure that enables efficient bilingual communication services. This team oversees facilities management, IT systems, and logistical support across locations in the U.S. and Mexico, ensuring that agents have the resources they need to deliver exceptional customer experiences. By optimizing operational processes and implementing innovative technology solutions, they play a crucial role in enhancing productivity and service quality within the contact center.