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Craig Mackintosh is an experienced professional in user experience research and design, currently serving as Senior Director and Head of UX Research at LinkedIn. Previously, Craig held multiple director-level positions at American Express, focusing on user experience research and insights. Craig's career also includes roles as a Senior Digital Project Manager, Instructional Design Manager, and Design Manager at HSBC. Craig holds a BA (Hons) in 3D Product Design from The Glasgow School of Art and has furthered education at the University for the Creative Arts.