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Tracy McClure is an experienced professional in IT support and management, currently serving as the 1st/2nd Line Support Manager at Prater Ltd since September 2018. Tracy previously held the position of Service Desk Team Lead at Capita IT and Networks from August 2016 to September 2019 and served as Service Desk Team Leader at ASOS.com from September 2013 to March 2016, where leadership involved managing and guiding a team of ten Service Desk staff to meet quality and performance targets. Prior experience includes working as IT Service Desk Supervisor at Balfour Beatty Construction from 2006 to 2013, focusing on incident resolution and service restoration, and as a Change Management Business Analyst at Chevron, where responsibilities encompassed managing upgrades to a fuel card system and supporting SOX compliance efforts in the Africa-Pakistan region. Tracy's extensive background reflects a commitment to effective team leadership and operational excellence in IT service management.