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Elias Esber is a seasoned technical support specialist with extensive experience in hardware and software support, networking, and preventive maintenance within various industries. Currently serving as the Lead Technical Support Specialist at Qualico Canada since December 2022, Elias has previously held positions such as Field Service Technician at BFG Enterprise Services and Field Service Specialist at Brains II. With a strong foundation in managing technical projects from leadership roles, Elias has demonstrated expertise in troubleshooting and maintaining POS systems, network infrastructure, and other technical products across multiple settings since 2008. Educational credentials include CompTIA MCSE and A+ Certifications from New Horizons Regional Education Centers, complemented by an early education from the International School Al-Koura.