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Hem Dholakia has extensive experience in client relations and case management across various sectors, currently serving as a Senior Client Relations and Intake Officer at Lifestart Co-operative Ltd since July 2017. In this role, Hem manages inquiries and online caseloads for clients under the ECEI and NDIS programs, collaborating with multiple stakeholders to ensure appropriate referral pathways. Prior to this, Hem worked as a Senior Case Manager at MTC Australia, where responsibilities included client servicing and coordinating referrals and supports, and as an Employment Training Advisor at Jobfind Centre Australia, focusing on client assessments and training needs. Additional experience includes roles in children's services, retail management, and advertising, demonstrating strong leadership and customer service skills throughout a diverse professional history.