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Katy Cook has extensive work experience in various customer service and management roles. Katy began their career in 2000 as the Director of Customer Care Planning at Rogers Communications. Katy then moved on to become the Director of Technical Support at Rogers Communications Inc. in 2001. In 2002, Katy joined YUM! Restaurants International (Canada) as the Director of Customer Service Centres. From 2006 to 2010, they worked as the Executive Director of Operations at Minacs. In 2010, Katy started their own consulting business, Katy Cook Consulting, where they served as a Management Consultant. Currently, they are the Director of Customer Experience at Liberty Utilities, a position they have held since 2011.

Katy Cook attended Western University, but no specific years, degree, or field of study were mentioned.