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Ana Sílvia Silva is a seasoned professional in customer experience and management with a diverse background. Currently serving as Customer Experience Manager at Ledgy since March 2022, Ana previously held the role of Customer Success Manager at Adia from December 2019 to January 2022. Ana co-founded Frameload and worked as a Jr. Events Manager and Events Coordinator at ASMALLWORLD between November 2016 and December 2019. Early career experiences include a copywriting role at Liden & Denz Intercultural Institute of Languages and a Rooms Division Management Trainee position at Hilton Westchester. Ana also gained experience as a Food and Beverage Trainee at Hyatt Paris Madeleine and Hotel Arts Barcelona. Ana possesses advanced expertise in marketing, having completed an Advanced Master in Marketing at Solvay Brussels School of Economics and Management, paired with a BA (Hons) in Hospitality and Events Management from Swiss Hotel Management School.