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Islam Kasem is an experienced data analyst and business intelligence senior manager currently employed at Lebara Mobile KSA since June 2021, focusing on analyzing business requirements, developing KPIs, and enhancing ERP applications. Prior experience includes a significant tenure at Zain KSA as a charging and billing senior specialist, where Islam led projects involving CRM and billing system implementations, VAT integration, and operational support. Previous roles also include customer application analyst and software development specialist at International Turnkey Systems, as well as software development and system analysis positions at Alpha Systems and Acacia Group, respectively. Islam holds a master's degree in information technology from Sikkim Manipal Institute of Technology and a bachelor's degree in agriculture from Alexandria University.