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Bala Maddali is an accomplished professional with extensive experience in product management and engineering, primarily at Verizon since 2005. In recent roles, Bala has led initiatives in Conversational AI and digital customer experiences, driving strategies that enhance revenue through innovative chat and voice solutions. Previous leadership positions include overseeing engineering transformations and critical sales systems, achieving substantial business benefits and recognition for excellence. Bala's academic credentials include a Master's degree in Computer Software Engineering from the Birla Institute of Technology and Science, Pilani, and a Senior Management Program from the Indian Institute of Management, Calcutta.