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John Eres Chi, CLSSGB, possesses extensive experience in quality assurance and customer support, currently serving as a Quality Assurance Specialist and Customer Support Specialist at Upwork and LaunchPass since February 2021. With a background in quality assurance roles at AMJ Marketing and Amplify Industrial Marketing + Guidance, and previous experience as a Product Specialist at ICON Equipment Solutions Philippines, John has developed a strong skill set in maintaining service quality and enhancing customer satisfaction. Earlier positions include Quality Assurance Analyst at Qualfon and Business Switch, Management Trainee at East West Banking Corporation, and Accounting Senior Assistant at Conduent. John holds a Bachelor of Science in Business Administration with a major in Marketing Management from San Sebastian College - Recoletos de Cavite, earned from 2012 to 2017.