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Jean-Francois Bourque possesses extensive experience in customer service and support roles across various industries, including technical, financial, and product-related fields. Currently serving as a Customer Service Representative at Last Mile Solutions, Jean-Francois engages with customers in France, addressing a range of inquiries and translating training materials. Previous positions include roles at Fluke Corporation and Zimmer Biomet EMEA, where responsibilities encompassed processing orders, maintaining KPIs, and contributing to internal communication efforts. Additional experience includes sales, logistics, and eCommerce support at companies such as Justrite Manufacturing and KEEN. Jean-Francois holds a Bachelor’s degree in Graphic Arts from the University of Quebec and a College Diploma in Computer Programming from La Cité Collegial Ottawa.