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Renata Santos is a skilled IT professional with extensive experience in technical support and systems administration. Currently serving as Técnico de Suporte 2N at Lanlink Informática since March 2023, responsibilities include remote and on-site support for the Justiça Federal in Rio Grande do Norte, maintaining computer equipment, and troubleshooting network connectivity issues. Prior experience includes a role as Service Desk N2 Consultant at Lojas Riachuelo from August 2020 to May 2022, supporting branch operations and addressing hardware and software issues. Renata also worked as a Technical Support Assistant at Universidade Federal do Rio Grande do Norte from January 2014 to December 2019, providing technical assistance to the Rede eTec Brasil network and managing various IT support tasks. Educational qualifications include a degree in Tecnologia em Redes de Computadores from IFRN and certifications in Técnico em Redes de Computadores and Técnico em Informática from IFRN and UFRN, respectively.