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Karen Kehm-Hefty is a seasoned Senior IT Helpdesk Specialist at Lake Ridge Bank since September 2022, bringing extensive experience from a 23-year tenure at Park Bank - Madison. During this period, Karen advanced through various roles, including Senior IT Helpdesk Analyst and IT Helpdesk Analyst II, managing a range of technologies such as Windows operating systems, Microsoft Office, and Cisco Phone Systems. A strong foundation in administrative tools and customer service complements a background in Deposit Operations and Personal Banking. Karen holds an Associate's degree in Information Technology from Madison Area Technical College, earned between 2001 and 2008.