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Norberto Polanco, MSIT has extensive work experience in the field of IT support and network management. Norberto started their career in 1993 as a Technical Systems Support Specialist at the Academy for Educational Development. From 1997 to 2010, they worked as a Network Manager at University Research Co., LLC (URC) & Center for Human Services (CHS). Norberto then held the positions of Network Director and IT Support Director at the same organization from 2010 to the present. Overall, Norberto Polanco has over 20 years of experience in IT support and network management roles.

Norberto Polanco obtained a Master's degree in Science in Information Technology from the University of Maryland Global Campus in 2019. Norberto also acquired certifications in ITIL® Service Lifecycle: Service Operation from PeopleCert in 2017 and ITIL® Foundation certificate in IT Service Management from Acquiros in 2015. In 2008, they received an MS Certified degree in Troubleshooting Exchange Server 2007 from New Horizon. Norberto's educational journey began in 1992 when they pursued a Bachelor's degree in Computer Information System from Mercy University, which they completed in 1994.