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Stephanie Steacker is an experienced professional in customer care and retail management, currently serving as the Director of Ecommerce Customer Care at LAGOS since June 2012. In this role, Stephanie oversees exceptional customer interactions via various channels, including emails, calls, and live chat, utilizing Zendesk to enhance service delivery for a luxury jewelry brand. Prior experience includes roles as Senior Manager and Customer Care Manager in E-commerce at LAGOS, Fragrance Consultant at Coty, Territory Manager at L'Oréal, and Certified Fragrance Selling Specialist at Macy's. Stephanie's career reflects a strong foundation in customer service and retail sales, complemented by effective inventory management and promotional strategies. Education was completed at Cardinal Dougherty High School.