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Duane Crum is currently the Director of Customer Care at Brilliant Earth, with previous experience as a Business Intelligence Manager at DISH Network. Before that, Crum worked in various roles such as Customer Experience and Upsell Manager and Assistant Director of Admissions at Westwood College. With a background in managing sales performance, developing incentives, building high-performance teams, and financial reporting, Crum has a proven track record of success in multiple projects. Additionally, as a Supervisor at Comcast Cable, Crum supervised a staff of 25 Customer Service Agents. Crum holds a Bachelor's Degree in Business Administration and Management from Colorado State University Global.