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Megha Doshi is an experienced Business Market Product Owner at KPN since March 2018, focusing on enhancing customer experience through AI-empowered agents utilizing Einstein Salesforce Service cloud. Alongside this role, Megha serves as a Scrum Master and Agile Coach, guiding development teams and business users in their agile transformation by promoting self-organization, cross-functionality, and continuous improvement. Prior experience includes a Reporting Manager position at Accenture the Netherlands, where Megha supported Agile BI teams and facilitated scrum ceremonies, and a Senior BI Reporting Consultant role at Cognizant Technology Solutions, emphasizing user engagement and report development. Megha's career began as a Senior Business Intelligence Consultant at Tech Mahindra, where the focus was on designing and implementing BI solutions and ensuring successful deployments.