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Victoria Adeleke has extensive experience in customer relationship management and dispute resolution within the e-commerce sector. Currently serving as the Kongapay Agency Manager at Konga Group since June 2015, Victoria oversees regional activities, monitors agent performance, and focuses on sales growth initiatives. Previous roles include Supervisor of Dispute Resolution and Senior Analyst, where efforts were concentrated on enhancing customer experiences and resolving disputes efficiently. Victoria's early career involved customer service roles at Konga Online Shopping Ltd and Green Oaks Kiddies Entertainment Nigeria Ltd, emphasizing quality service delivery and client satisfaction. Victoria holds a Higher National Diploma in Food Technology and Processing from Yaba College of Technology.