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Monika Loyd has a diverse work experience spanning various roles and industries. Monika is currently working as an Enterprise Customer Success Director at KnowBe4 since June 2022. Prior to this, they were a Customer Success Team Manager at KnowBe4 from June 2021 to June 2022. Monika also has experience as a Consultant/Owner at Loyd Solutions since March 2021. Earlier in their career, they worked as a Direct Sales Manager at VeriSource Services, Inc. from June 2019 to July 2021 and as a Business Development Manager at Express Employment Professionals from January 2019 to June 2019. Monika's other roles include Outside Sales Representative at Best Plumbing Specialties, Inc. from March 2018 to January 2019, Loyalty Consultant at Fivestars from August 2017 to February 2018, and Executive Assistant to Regional Vice President at Enterprise Holdings from July 2016 to August 2017. Monika also has experience as a Management Trainee at Enterprise Rent-A-Car from October 2015 to July 2016. Monika started their career at Las Cruces Foursquare Church (Church Triumphant) with roles including Chief Financial Officer Operations from January 2007 to August 2010, Office Manager from August 2004 to August 2007, and Receptionist/Clerical Assistant from August 1999 to August 2004. Monika also worked as a Teller at Pioneer Bank from May 2008 to October 2008.

Monika Loyd received a Bachelor's degree in English with an emphasis in Language, Literature, and Culture from New Mexico State University, which they attended from 2002 to 2015. In 2013, they obtained a CNA certification from Prostat Healthcareer Training Center. Monika also holds various certifications, including a Social Media Certification, Email Marketing Certified, Hubspot Inbound Marketing Certification, and Hubspot Sales Software Certified from HubSpot. Monika also has a HIPPA certification from Hippa Compliance Associates.