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Rachel Hayward is a Social Moderation Specialist and Customer Empowerment Coordinator who has worked in various customer service roles at companies such as Knix, The Detox Market, Timeless Beauty Lingerie, Old Navy, and Sunglass Hut. Rachel holds a Graduate Certificate in Fashion Management and Promotions from Humber College and an Honours Bachelors Degree in Communication and Media Studies from McMaster University. Rachel has extensive experience in optimizing user experience through phone, email, and live chat, and is skilled in utilizing various platforms to assist customers with product knowledge, sizing, returns/exchanges, shipping information, and loyalty programs.