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Richard was appointed Chief Customer Officer in October 2019. He joined the business in March 2007 and has held numerous leadership roles across the group, in a broad range of functional disciplines including; customer management, commercial planning, commercial and channel strategy, marketing, and category management. Before this, Richard held several senior commercial roles at Mars, Douwe Egberts and Kantar.

Richard is responsible for all UK and International Customers and commercial functions, with a focus on ensuring that the full range of their customer's needs across different formats and channels is reflected in their consumer-led plans.