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Felix Higgs has diverse work experience, starting with their current role as Director of Implementations & Support at Knak since January 2023. Prior to this, they held the role of Principal Customer Success Manager at Knak starting from December 2021. Before that, they were a Senior Customer Success Manager at Knak from November 2020, and a Customer Success Manager from June 2019 to November 2020. Earlier in their career, Felix worked as an Account Manager at Cendyn from October 2016 to June 2019. Felix also gained experience as a Customer Service Agent at Adara Hotel Group from April 2015 to May 2016, and as an Events & Banquet Assistant at The Westin Resort & Spa, Whistler from April 2011 to October 2014. Felix began their career as a Pricing Analyst at PACCAR Parts from June 2007 to June 2011, and also served as a Sales and Marketing Coordinator at PACCAR Parts from June 2007 to April 2008.

Felix Higgs obtained a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Swinburne University of Technology. In addition to their degree, they also obtained two certifications: one in Knak Enterprise from knak. in January 2021 and another in Mastership in Customer Success for Impact from Winning by Design in March 2022.