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Emma Crimmins is a seasoned professional in customer success management with a diverse background spanning over a decade. Currently serving as a Principal Customer Success Manager at Klaviyo since October 2023, Emma has previously held significant roles at WorkRamp, where responsibilities included Lead Enterprise Client Outcomes Manager and Senior Enterprise Client Outcomes Manager. Prior experience includes Senior Customer Success Manager for Enterprise Accounts and Customer Success Manager at Appcues, where the focus was on enhancing user experiences. Emma also contributed as a Customer Success Manager for North America at Sana Commerce and played a key role in on-boarding and customer support at Expedia, Inc. Additionally, Emma has experience coordinating wedding group requests at DestinationWeddings.com. Emma holds a Bachelor of Science degree in Hospitality and Tourism Management from the University of Massachusetts Amherst and the Isenberg School of Management.