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Gail D'Souza is an experienced professional with a diverse background in IT service management, human resources, and leadership development. Currently serving as a Committee Member at itSMF Australia since June 2024 and as a Service Integration Manager at Kinetic IT since July 2000, Gail excels in establishing governance frameworks for integrated operational services and fostering strong stakeholder relationships. Prior roles include Business Analyst, Customer Service Centre Manager, Manager of Management Capability, and various positions in IT support, illustrating a comprehensive skill set in both technical and managerial domains. Gail holds an MBA in Leadership and Human Resources and a Bachelor’s degree in Computer and Mathematical Sciences from The University of Western Australia.