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Emrah Ustundag has had extensive work experience in the field of customer experience and services. Emrah most recently worked at QiCard as the Director of Customer Experience & Services. Prior to that, they served as the Director of Customer Experience & Services at GLAMIRA, where they managed multilingual customer service and back offices, as well as the content and experience management of e-commerce platforms in 80+ countries. Emrah also analyzed regional customer behaviors and designed customer journey maps. In addition, Emrah has held managerial positions at n11.com, Metglobal, Comdata Tr, Pronet Güvenlik Hizmetleri, and C.E.R.C.I GmbH. Emrah has experience in business intelligence, project management, CRM, and decision support. Emrah's early career included roles as a Category Executive Assistant at Brightstar, a Project Manager at TELPA A.Ş., and a Call Center Manager at Turkcell Global Bilgi.

Emrah Ustundag received a Bachelor's Degree in City/Urban, Community and Regional Planning from Istanbul Technical University, which they attended from 1996 to 2000. In August 2000, they also obtained a Microsoft MCSE & MSDBA Certification from Microsoft. From 2001 to 2003, Emrah Ustundag pursued further education in City/Urban, Community and Regional Planning at Technische Universität Hamburg-Harburg. The degree obtained during this time period is not mentioned.