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Kelly H. is a seasoned professional with a strong background in customer success and support within the SaaS industry, currently serving as Vice President of Customer Success at Kangarootime since January 2016. Kelly has demonstrated expertise in overseeing departmental operations by employing best practices and leveraging data-driven insights to enhance customer relationships and retention. Prior to this, Kelly held the position of Engineering Project Support/Document Control Group Director at Mangan Inc., along with experience as a Jr I&E Designer. Kelly holds a Bachelor of Arts in English from the University of Minnesota and has pursued further education, including a certificate in Patient Advocacy from UCLA Extension, along with studies at Augsburg University and the University of Oslo.