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Laura began her hospitality career 22 years go at the Front Desk of the Embassy Suites Tampa Airport hotel and held a number of operational positions at this hotel including Revenue Manager. After 13 years at the property, she continued to grow her hotel knowledge by taking a position within Hilton’s call center in Tampa for a year before returning to the property level. Her passion for revenue management lead her to open the Embassy Suites Tampa Downtown and manage the revenue for this convention center hotel before transferring to the be a Regional Revenue Manager at the Hilton corporate office in Memphis with Embassy Suites. In her role as regional for Embassy Suites she managed a portfolio of 30-40 hotels in the Great Lakes states area working with a variety of management companies. She continued to broaden her brand knowledge by working with Hampton Revenue Management where her portfolio consisted of 13 different management companies and 100+ hotels across the US and Mexico. She also collaborated with the other focus service brands on various projects including the development and pilot of the new GRO (Global Revenue Management) system. Laura is Hilton certified in all Hilton systems and completed her certification in Hilton’s Revenue Management University (RMU). Laura’s experience with Hilton and revenue management makes her an excellent addition to the Kana revenue team.

Laura, her husband and daughter are natives of Tampa, FL but currently reside in Cordova, TN a suburb if Memphis while her daughter completes college.