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Lucy Wilson ACIM has a diverse work experience spanning over multiple industries and roles. Lucy began their career at Centrica as a Learning Partner and later transitioned into the role of a Black Belt Six Sigma Analyst. Lucy then joined AMP Financial Services as a Learning and Development Consultant, where they played a vital role in a large-scale pension product launch project. Lucy then moved on to Thomson Reuters as a Senior Instructional Designer, leading a project team in the development of bespoke e-learning programs. Lucy later joined Starwood Hotels & Resorts Worldwide as an Area Director of Operational Innovation, managing a team of project managers and delivering process improvement projects. Lucy then joined Marriott International as a Director of Change and Communications, where they led the "People side of Change" across 300+ properties. Lucy subsequently took on the role of Director of Loyalty Marketing, leading engagement and marketing activities for the Club Marriott F&B Loyalty program across the Asia Pacific region. Currently, Lucy is working at Jumeirah Hotels & Resorts as a Senior Director of Brand Loyalty.

Lucy Wilson ACIM has pursued education from CIM | The Chartered Institute of Marketing, where they obtained various certifications such as CIM ACIM Member, Leading Change, Contemporary Challenges, Certificate in Professional Marketing (Digital Marketing), and Planning Campaigns. Additionally, they have also pursued CIPD Qualifications, although specific details about their degree or field of study are not provided.