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Michelle Dauphinais serves as the Vice President, Head of Distribution at John Hancock, leading the seller transformation strategy focused on leveraging data analytics and technology for sustainable growth. With experience spanning various leadership roles, including Vice President of Market Development & Distribution Analytics and National Account VP, Michelle has consistently driven sales growth through strategic initiatives, customer acquisition strategies, and market analysis. Michelle's tenure at John Hancock is marked by the establishment of the company's first B2B Net Promoter Score and a data-driven approach to sales management. In addition, Michelle is a member of Chief, a network dedicated to advancing women executives. Currently enrolled in the LIMRA and LOMA Strategic Leadership Program at Wharton Executive Education, Michelle continues to enhance leadership capabilities in the industry.