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Jean Smit has an extensive background in customer support and technical product support, with experience in various roles such as Head of Customer Support, Tier 3 Support Engineer, and Quality Assurance Specialist. With a degree in Computer Science Engineering and IT, Jean's expertise in managing support teams, addressing customer issues, and ensuring high levels of customer satisfaction is evident throughout their career. From overseeing team performance and productivity to providing technical support and creating code fixes, Jean's skills and knowledge have been instrumental in various companies such as Nintex, K2, and SourceCode Technology Holdings, Inc. Their commitment to continuous improvement and dedication to delivering high-quality software solutions have made them a valuable asset in the field of customer support and technical product support.